
Matthias
While it worked quite reliably for some time, the latest update broke it and I'm locked out of my account. Apparently GrapheneOS is no longer supported and despite it being more secure, it falsely claims there's a suspicious app installed (but can't say which one). Disabling making a screenshot, forcing a different keyboard and disabling pasting a password from a password manager are all annoyances that mostly only lead to less secure practices (choosing a short and simple password). So 1 * only
1 person found this review helpful
DBS Bank Ltd
18 August 2025
Dear Matthias, we apologise for the inconvenience you have experienced. If you still need assistance on the usage of IDEAL Mobile and the Operating Systems (OS) that are being supported, please contact DBS BusinessCare Hotline for us to look into this.

Ym M
alot of issues recently when app keeps freezing or crashing or outright denying access claiming that my access is blocked because I have enabled developer options (I have not). when clicking to access supposed settings to switch them off, it says something like i have not enabled developer settings (contrary to what the Ideal app claims). After force-shutting n reopening about 5 times, it finally decided to work. This is a business banking app. Such levels of unreliability is not acceptable!
3 people found this review helpful
DBS Bank Ltd
25 August 2025
Dear Ym M, we apologise for the inconvenience you have experienced and thank you for your patience. If you still encounter the issue, please contact DBS BusinessCare Hotline for us to look into this.

Sam Ho
recent upgrade make the app. almost impossible to use. keep prompting me to off the phone developer options but it was not turn on at all. Have to turn it on then turn it off to be able to use it. But when logged out then you have to repeat the process again to be able to use the app.
DBS Bank Ltd
3 September 2025
Dear Sam Ho. We apologise for the inconvenience you have experienced. If you still encounter the issue, please contact DBS BusinessCare Hotline for us to look into this.