
karlena bunner
After being prompted to update the app, it no longer sends the authentication code to my email so I cannot sign in to make my payment. I have emailed, called, tried using the automated payment system all of which has failed to fix my issue. The representative I spoke to stated "you have 10 days after the payment is due, hopefully it will be resolved by then". I have always made my payment the day it is due. My app issue is still not fixed and I have yet to get any type of response to assist.
2 people found this review helpful
Ford Motor Credit Company LLC
23 May 2025
We're sorry you were having trouble accessing the app. If you are still experiencing the issue, please contact us at 1(800) 727-7000 or fcmobile@ford.com so we can further assist you.

veronica zunigaa
right now I have been having a problem with the app.why after I try to log in- it says it will send an email. the email shows up I enter # from email and it won't go further from there. I have restarted my phone. I have tried to update the app. I deleted the app to try to fix the issue. same thing happens again after I reinstalled the app. dont know what's the issue. I never really had problems like this before. had the app for over 5 years
1 person found this review helpful
Ford Motor Credit Company LLC
25 April 2025
We're sorry for the issues you've been having with the email verification process. We believe it has been resolved but if the problem persists, reach out to us with more detail at 1-800-727-7000 or fcmobile@ford.com. We do also offer the option for text message verification or you can opt in to Face or Touch ID to make the login process instant.

Jana Marie
need to fix the patch update. I tried to log in to make a payment, I can't see anything on the login screen. for a brief second it would show the areas for username and password then instantly glitch to all white screen. I was able to still tap selections to enter information. I tried to see if it was an coding error for only that part but when sending a code to my phone to verify I wasn't able to figure out the right spot to continue. apparently was hitting the "resend code" option.
1 person found this review helpful
Ford Motor Credit Company LLC
25 March 2025
Hi, we apologize for the trouble you have been having trying to log in. If you are still having issues, please reach out to us at fcmobile@ford.com or 1-800-727-7000 so we can take a closer look.