
Matt Jacob
Keeps unlinking to Google Fit so that steps and workouts aren't counted. Has login problems - like it always authenticates via my work email (which I don't have access to on my phone), the security code takes forever to get emailed, and then it makes you do this almost every time you sign in. Setting up biometric authentication does nothing. No phone number/texting option for authorization. Very behind Rewards are achievable, but often the app stops you from achieving them regularly.
83 people found this review helpful
Personify Health, Inc.
29 August 2024
Hello and thank you for your review!
Our Support team can provide the best assistance on your inquiry further. Feel free to contact us via email (support@virginpulse.com), Live Chat (2AM-9PM EST, Monday - Friday) or Phone (8AM-9 PM EST, Monday - Friday). Thank you very much!

Christi Budy
App is ok when working. Only use because of work but it's ok. Customer service when they break things?? Terrible. You have to send data to prove things which they then reconcile and disagree with-so they had the data all along. Well over a month and still don't have missing points. If it's working, all good. If not, good luck. Then, they change their mind and determine you already maxed out for the quarter so you don't get any points after all. Terrible customer service. zero stars if I could!
47 people found this review helpful
Personify Health, Inc.
5 September 2025
We encourage you to forward the suggestions on how to improve the app to our Support team as we strive toward app improvement and implementation of new features! You can contact us via email (support@personifyhealth.com), Live Chat (2AM-9PM EST, Monday - Friday) or Phone (8AM-9 PM EST, Monday - Friday).

Be By
The entire platform is awful. My Garmin isn't a supported device and, according to an incredibly unhelpful customer service agent, it could take up to a year to have it added assuming enough people request it be added. I can't participate in any step challenges bc manually added steps don't appear in the challenge. Never had an issue like this with Vitality. I'm only using this to get an insurance discount.
3 people found this review helpful
Personify Health, Inc.
25 July 2025
We encourage you to forward the suggestions on how to improve the app to our Support team as we strive toward app improvement and implementation of new features! You can contact us via email (support@personifyhealth.com), Live Chat (2AM-9PM EST, Monday - Friday) or Phone (8AM-9 PM EST, Monday - Friday).