
1964CLOUD
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Very Buggy, it is precarious. if it worked it will be great but as soon as it launch and you try access share it shutdown. I'm using a Samsung S25 Ultra, I have uninstall and reinstalled the App and I get the same result. I get an error message saying something went wrong try updating the App. The os is Android version 15 and One UI 7.
2 people found this review helpful
Ubiquiti Inc.
09 July 2025
Hi, thank you for your feedback. To help us better understand the issue and provide assistance, please contact us at uid.support@ui.com and describe the issue in detail. You may share screenshots/screen recordings if available. Our escalation team will reply to you within one business day.

Vidar Jørgensen
- Only US (English) alphabet in display. - Tiny fonts in the door display, but large picture. Should be opposite. - Only 1 page user manual, no listing of what to do after installation i.e. when something is not working. - My phone is silent when guest call me from display, I have enabled ringtone.
Ubiquiti Inc.
11 August 2025
Hi, we apologize for the unsatisfactory experience. To help us better understand the issue and provide assistance, please contact us at uid.support@ui.com and describe the issue in detail. You may share screenshots/screen recordings if available. Our escalation team will reply to you within one business day.

Jackson Campbell
Wish everything could be on one page instead of switching sites, and also that I could just login instead of having to get a link for a site when I already have Identity set up for my account.
Ubiquiti Inc.
04 September 2025
Hi Jackson, thanks for your suggestion. We have forwarded your suggestion to the relevant teams.