
Bruce Woods
This app has a unique security feature. Even if you use the correct user name and password, it my not allow access. Tried several times using correct info. Then I called 800 customer service and got a guy who tried but could not fix issue. Next rep. sent me to the website - a wild goose chase. I finally got some email help from them. During the conversations, I had to battle heavy accents and noisy phone lines. I ended up getting erased and had to re-register. Grrrr!
9 people found this review helpful
Aetna Inc
January 17, 2025
Thank you for your feedback. We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact Member Services with the details of the difficulty you are having.

Dawn McKinney
It is not user friendly if you have multiple children. Creating a login name is difficult especially when you follow how they want it done it still won't work or the id number won't work. Please fix. I have uninstalled and reinstalled even updated. 😔
1 person found this review helpful
Thank you for your feedback. We apologize for the inconvenience. Please don’t hesitate to contact Member Services with the details of the trouble you are having.

Becky Shearer
there is no support inside this app.... you can call for support but the changes that they make do not occur and it still will not let you make a profile.... I have been on the phone with Aetna for over a week and I've been trying to create my profile for over a week I am missing out on benefits by not being able to access this app.... there is not even a help button for when it's not working.... PS my low rating is for the app, I have nothing against Aetna health insurance! IT SUPPORT PLEASE
Hello Becky! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please don’t hesitate to contact Member Services. They’re always available to help troubleshoot any problem with the app! Sincerely, Aetna Customer Service