Aetna Better Health - Medicaid

3.3
573 reviews
100K+
Downloads
Content rating
Everyone
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About this app

Aetna Better Health is an easy app for Medicaid members of Aetna Better Health to access their health care information and services.

As an Aetna Better Health Medicaid member, you may use the app to:
• Find or change your provider
• View your medical and prescription claims
• View your current medications
o View your benefits
o Set up a new account which may be used for both mobile and web
• Connect with the health plan through your secure inbox to:
o Request an ID card
o Request a change in PCP

One more of your Aetna Better Health benefits - now available as a mobile app!

NOTE: Aetna commercial members looking to access their health plan or search for network doctors can find this information by downloading the Aetna Mobile App.
Updated on
Jun 6, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location
No data collected
Learn more about how developers declare collection
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

3.3
545 reviews
Bruce Woods
January 14, 2025
This app has a unique security feature. Even if you use the correct user name and password, it my not allow access. Tried several times using correct info. Then I called 800 customer service and got a guy who tried but could not fix issue. Next rep. sent me to the website - a wild goose chase. I finally got some email help from them. During the conversations, I had to battle heavy accents and noisy phone lines. I ended up getting erased and had to re-register. Grrrr!
9 people found this review helpful
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Aetna Inc
January 17, 2025
Thank you for your feedback. We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact Member Services with the details of the difficulty you are having.
Dawn McKinney
August 19, 2025
It is not user friendly if you have multiple children. Creating a login name is difficult especially when you follow how they want it done it still won't work or the id number won't work. Please fix. I have uninstalled and reinstalled even updated. 😔
1 person found this review helpful
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Aetna Inc
August 22, 2025
Thank you for your feedback. We apologize for the inconvenience. Please don’t hesitate to contact Member Services with the details of the trouble you are having.
Becky Shearer
August 1, 2025
there is no support inside this app.... you can call for support but the changes that they make do not occur and it still will not let you make a profile.... I have been on the phone with Aetna for over a week and I've been trying to create my profile for over a week I am missing out on benefits by not being able to access this app.... there is not even a help button for when it's not working.... PS my low rating is for the app, I have nothing against Aetna health insurance! IT SUPPORT PLEASE
Did you find this helpful?
Aetna Inc
August 7, 2025
Hello Becky! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please don’t hesitate to contact Member Services. They’re always available to help troubleshoot any problem with the app! Sincerely, Aetna Customer Service

What’s new

1. Minor Bug Fixes