My Airtel

What an amazing ✨ app! This is how it ought to be - not only can I manage my Airtel money account (securely) from within the app, I can also get an overview of my balances (Data, Calls, SMS) in a single interactive dashboard. I can subscribe to/purchase various deals all in one app. It's also connected to government services so that I can be linked to them speedily. It also allows me to identify Airtel shops in an area of my choosing, check network coverage, and upgrade to an E-sim! Kudos ✨

As a Kenyan user, I have on numerous reviews, highlighted the need for the developer to enable saving of till numbers similar to pay bills. Numerous updates have been pushed but this request gets totally ignored. It's always that standard comment to say you're always improving the app and no action at all. Another issue is the inability to delete saved paybills. Some paybills become defunct and hence no need to keep them but the app doesn't allow you to delete.

Since I started using the App, I experienced few things which need to be considered all features and services should be on the App. I learnt that some features are not displayed on the App, like Mini - fi bundle purchase, I don't know if it is a problem with App version I'm using. All in all, the App is very good,easy to access. It would be more amazing if some services could be accessed offline.