Citizens Bank Mobile Banking

4.8
145K reviews
1M+
Downloads
Content rating
Everyone
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About this app

Get ready to manage your money – anytime, anywhere – from the convenience of your mobile device.

Manage Accounts

- See up-to-date balances and account activity
- Freeze and unfreeze debit cards

Deposit Checks

- Snap photos of your checks for easy deposit
- Get same-business day credit on deposits made by 10 pm ET

Transfer Money

- Make transfers between Citizens accounts and to non-Citizens accounts
- Send money securely with Zelle®

Pay Bills

- Manage all your bills in one place
- See payment history
- Add and pay any company

Plus, your finances are protected with the Citizens Bank Online Guarantee.®

DISCLOSURES:

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

©2025 Citizens Financial Group, Inc. All rights reserved.
Citizens Bank is a brand name of Citizens Bank, N.A. Member FDIC
Updated on
Sep 5, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 5 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.8
141K reviews
Tommy Stavrev
September 1, 2025
Complete Idiots. For years I've been telling them verbally and in writing through all possible ways of providing feedback that customers trying to pay their mortgage from abroad while traveling whether from the app or online through a laptop discover they are blocked and can't do their monthly payments. Nothing changes. Their technical department are idiots. I hope they all fail and have to look for other jobs elsewhere. update: 9/1/2025. Nothing has changed.
9 people found this review helpful
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Ell Palmer
September 14, 2024
The app is great over all. My issues are that the app does not save your password. You have to type it in everytime. It's annoying. When I make a purchase, sometimes it takes the money right away and sometimes it says pending. This makes it hard to keep track of what im spending. It should show an accurate balance regardless of if a purchase is pending or not.
92 people found this review helpful
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Avery Banister
January 21, 2021
When the app lets you log in, it's great. It's easy to use and looks good. But it hasn't let me log in for several weeks at this point despite keeping the app updated. I have no issues getting on using my computer, so it's not my account that's the problem, it's the app. If they ever get it together I'll raise my rating, but it's quite literally unusable.
50 people found this review helpful
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What’s new

Thanks for using Citizens Mobile Banking! This latest version includes:

• Additional bug fixes and enhancements to improve overall client experience.