
Karl Werner
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This is a horrible app. Loosing connection between device and phone. Have to reinstall the app to reconnect and today it tells me it can not find the user. Do yourself a favor when you are in the market for a blood pressure device spend a few dollar more and buy a proper one and not this kit toy. After using this device for almost a year I can say it runs more stable. nevertheless,I still missing a data transfer to other apps like Samsung Health.
2 people found this review helpful
Hello Heart
December 13, 2024
Hi Karl, our apologies for the experience. One of our senior Support agents will contact you as soon as possible to help and replace the monitor if needed.

Rob
This app is great for tracking, prompting to take meds, and easy to connect to the device. you just put on the cuff and you can chose how it fits initially and then that's it, slide it on your arm, press start and it does the rest sends the reading right to the app. Down side it errors out almost every use so you have to retry retry retry!
Hi Rob, so sorry to hear you're experiencing errors opening the app! It might be related to the currently installed Android version (11) on your device - Can you please update to the latest one? Our team is here to assist, so please don't hesitate to email talk2us@helloheart.com if you're still having issues.

Renee Slaughter
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All of a sudden, it won't open. I have a fully charged phone, 5 full bars, and still all the app does is that little opening graphic of the heart with a paperclip. I tried 3 times, and still nothing. while I did check for an update when I originally wrote this and gave it 2 stars, I later checked again last night and there was an update. Seems to have fixed the problem - thanks guys. I really do like this app and am glad its working.
21 people found this review helpful
Oh no, we're so sorry to hear you're experiencing trouble opening the app! This sounds like a bug our team has already fixed in the latest version. Please try deleting the app and then reinstalling it to update to the newest version. Our team is here to assist, so please don't hesitate to email talk2us@helloheart.com if you're still having issues.