
Kayla Loope
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I love this game other than the updates. When updates happen my game seems to want to completely log me out and it took me 3 days to recover my information.. so really it was a me problem (an operator problem) but still as I was going through this struggle I tried to reach out for help to recover my account and I could not get in contact with customer service at all. The button to submit a ticket wouldn't even work so that's why there's one star missing. Other than that I love this game.
1 person found this review helpful

John Metzger
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I deleted the app and started all over. logged back into my account. worked for 48 hours... now app wont even load. i have uninstalled and reinstalled and logged in at least once a week for over 3 months now. I have been playing since the beginning so this truly blows. cleared cache. cleared data. now can't load or connect to server. game just shows a black screen and my options are to wait or close app. 4 months later... still happening. customer service ticket sent ages ago
15 people found this review helpful
Could you please contact our support team, if you haven't already? We will figure the issue out and help you at the earliest time.

Steven
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Long time user. The game itself hasnt changed much at all in years except it seems like it doesnt work as well as it used to with more glitches and the support center seems less helpful than it used to be. And with this last update (16.5) almost every android user has been locked out of the game. If youre looking to spend hours upon hours in a virtual world this game may be for you. Despite its glitches and any other complications the game is honestly addictive and very time consuming.
21 people found this review helpful